Customer Care Coordinator (Healthcare Software)

Location: Hudson, Ohio, United States; hybrid work culture. Legal authorization to work in the U.S. is required.

Company

hirify.global provides technology and software for managing mission-critical healthcare equipment and automating the procurement of parts, services, and training.

What you will do

• Handle inbound customer service calls and email inquiries, aiming for first-contact resolution.
• Support order placement and status requests, billing questions, part repairs and returns, and quote requests.
• Provide accurate product guidance, website instructions, and troubleshooting assistance.
• Escalate complex issues to the appropriate departments and maintain positive customer relationships.
• Update customer data, order details, and case information across relevant systems.
• Document customer interactions, resolutions, and important case details.

Requirements

• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Empathy and active listening skills for de-escalating customer issues and handling delays.
• Ability to collaborate effectively and support colleagues in a team environment.
• Availability to arrive on time and work scheduled shifts from a workstation.
• Authorization to work in the United States.

Culture & Benefits

• Hybrid work environment with flexible, collaborative workspaces.
• Salary, incentives, company ownership or equity, and comprehensive benefits.
• 401(k) matching, health benefits, and college debt reduction support.
• Training, coaching, and opportunities for career and professional development.
• Inclusive community focused on collaboration, learning, and growth.