Customer Service Supervisor

Location: Remote within the continental United States, excluding California, New York, Alaska, and Hawaii

Annual salary: $42,200–$79,300, with eligibility for an annual incentive bonus

Company

hirify.global operates a purpose-driven healthcare organization focused on making healthcare simpler, better, and more affordable.

What you will do

• Supervise and manage a remote team of inbound and outbound customer service representatives.
• Drive exceptional service and achievement of client service and health benefits objectives.
• Support staff development through coaching, organization, tracking, and reporting.
• Manage client advocacy cases involving clients, providers, insurers, and community resources.
• Research and resolve cases that require one or multiple interactions.

Requirements

• High school diploma or GED equivalent.
• At least one year of supervisory or lead experience in a call center.
• Three to five years of customer service experience in a call center.
• At least three years of experience in healthcare, health insurance, claims processing, or provider billing.
• Knowledge of health care reform and Medicare and Medicaid benefits.
• Strong organizational, communication, customer service, and Microsoft Office Suite skills, with the ability to work independently in a fast-paced environment.

Nice to have

• Associate degree.
• Bilingual English and Spanish communication skills.

Culture & Benefits

• Development opportunities, meaningful work, collaboration, and continuous improvement.
• Health and wellness benefits, a 401(k) savings plan, and a pension plan.
• Paid time off, paid parental leave, paid holidays, disability insurance, and supplemental life insurance.
• Employee assistance program, tuition reimbursement, and additional incentives.