1 час назад
Solution Support Representative (Healthcare Software)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solution Support Representative (Healthcare Software): Providing first-line technical and solution support for healthcare software clients with an accent on problem solving, issue diagnosis, and accurate documentation. Focus on resolving standard client questions, gathering problem details, and escalating complex issues to experienced associates and cross-functional stakeholders.
Location: Overland Park, KS, United States
Company
Healthcare software company developing technologies and services for behavioral health, human services, and post-acute care.
What you will do
- Provide first-point-of-contact support for clients reporting technical or solution-related issues.
- Diagnose and resolve standard client questions and problems by telephone or internet.
- Document inbound support requests and accurately record client issues.
- Attend required training and review materials to respond correctly to client questions.
- Escalate issues requiring detailed analysis to more experienced associates and collaborate with internal and external stakeholders.
Requirements
- Associate degree or equivalent relevant work experience.
- Legally authorized to work in the United States.
- Strong documentation and data-gathering skills.
Nice to have
- At least one year of customer service experience.
- Healthcare solution support experience.
- Healthcare clinical workflow experience.
Culture & Benefits
- Full-time employment.
- Inclusive workplace with equal employment and advancement opportunities.
- Required post-offer background check and drug screening.
- Work visa sponsorship is not provided for this position.
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