Solution Support Analyst (Healthcare)

Location: Overland Park, Kansas, United States

Company

hirify.global provides software solutions requiring technical support for client application and system questions.

What you will do

• Provide technical support for client questions about software applications.
• Analyze, diagnose, and resolve issues involving system configuration, setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions for consistent use across the support team.
• Transfer issues requiring deeper analysis to experienced associates and engage R&D, IT, and other cross-functional teams.

Requirements

• Bachelor's degree or equivalent relevant work experience.
• Legal authorization to work in the United States is required.
• Visa sponsorship is not provided for this position.

Nice to have

• At least two years of experience in a customer service environment.
• Customer service experience in a technical role.
• Healthcare solution support experience.
• SQL database and query knowledge.
• Healthcare clinical workflow experience.

Culture & Benefits

• Full-time employment.
• Equal employment and advancement opportunities.
• Inclusive workplace committed to diversity.
• Pre-employment background check and drug screening are required after an offer.