Solution Support Representative - Part Time (Healthcare)

Location: Overland Park, Kansas, United States

Company

hirify.global provides technology-based solutions and operates as a government contractor.

What you will do

• Respond to client support requests by phone, through the client portal, and with remote support tools.
• Diagnose and resolve routine technical and solution-related issues using standard troubleshooting methods and knowledge resources.
• Document support interactions, issue details, and resolution steps in tracking systems.
• Escalate or transfer cases requiring deeper technical analysis according to established processes.
• Follow support workflows and service standards while meeting service level agreements.
• Collaborate with internal teams and external stakeholders and contribute to AI-enabled and automated support workflow improvements.

Requirements

• Strong technical aptitude and the ability to learn new systems quickly.
• Strong written and verbal communication, attention to detail, time-management, and prioritization skills.
• Consistent customer service skills in client interactions.
• Associate degree or equivalent relevant work experience.
• Legal authorization to work in the United States is required.
• Visa sponsorship is not provided for this position.

Nice to have

• At least one year of experience in technical support, help desk, or customer service.
• At least one year of experience supporting software solutions in a healthcare environment.
• Familiarity with healthcare workflows, including clinical processes.
• Experience with ticketing or customer relationship management software.
• Bilingual communication skills, such as Spanish and English.

Culture & Benefits

• Inclusive equal opportunity and affirmative action workplace.
• Post-offer background check and drug screening are required, with screening costs covered by hirify.global.