Customer Service Coordinator (Medical Equipment)

Location: Columbus District site, Groveport, Ohio; onsite, Monday–Friday, 2:30 PM–11:00 PM

Company

hirify.global provides medical equipment services, including equipment delivery, processing, inspection, training, inventory management, and customer support.

What you will do

• Coordinate delivery and pickup of medical equipment and provide leadership to delivery and processing teams.
• Manage equipment inventory, supplies, fleet vehicles, shipping and receiving, requisitions, and purchase orders.
• Process, inspect, clean, test, and maintain in-depth knowledge of medical equipment, accessories, and software upgrades.
• Resolve customer and staff concerns and support customer meetings with Technical Services, Account Executives, and Operations Management.
• Develop staffing and on-call schedules, route service activities, and prioritize customer requests.
• Train, recruit, and develop customer service staff while maintaining accurate billing and regulatory documentation.

Requirements

• At least 21 years of age; an Associate’s or Bachelor’s degree is preferred.
• 1–2 years of supervision, management, or customer excellence experience is preferred.
• Knowledge of healthcare and hospital medical equipment, plus an understanding of business management.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Valid driver’s license, ability to obtain DOT certification, and willingness to work flexible hours, including evenings, weekends, holidays, on-call, and emergency coverage.
• Ability to stand and walk for extended periods and lift or push up to 75 pounds.

Culture & Benefits

• Full-time, regular employment with medical, dental, and vision insurance options.
• Short- and long-term disability coverage, flexible spending accounts, health savings accounts, and life insurance options.
• Paid time off and a 401(k) savings plan with employer matching.
• Tuition reimbursement, employee discounts, Daily Pay, employee assistance, and wellness programs.
• Vaccinations may be required based on customer or company requirements; required vaccination expenses are covered at participating clinics.