Service Technician - Edmonton

Location: Edmonton, Alberta, with daily travel between dentists’ offices throughout the territory; periodic overnight travel and evening or weekend emergency callouts required.

Salary: CAD 58,100–87,100 annual.

Company

hirify.global Canada provides healthcare products, expertise, and solutions across care settings, supported by more than 550 employees and eight distribution centres across Canada.

What you will do

• Respond to customer service requests, complete work orders, and communicate service information with customers, Sales Representatives, and Service Coordinators.
• Diagnose, adjust, repair, and calibrate on-site dental equipment according to manufacturer specifications.
• Document equipment issues and completed repairs, and coordinate required parts, supplies, and tools.
• Support new equipment installations, verify equipment settings, and provide follow-up service.
• Follow maintenance contracts and sell maintenance contracts when appropriate.
• Report incidents, injuries, and near misses while following safety policies and participating in ongoing education.

Requirements

• At least three years of experience repairing equipment.
• Experience with mechanical, electrical, electronic, pneumatic, hydraulic, and/or plumbing systems.
• Strong customer service, problem-solving, prioritization, organization, and verbal and written communication skills.
• Valid Canadian or equivalent driver’s license and a good driving record.
• Ability to travel daily between customer sites, work evening and weekend emergency callouts, and travel overnight periodically.
• Ability to lift equipment weighing up to 50 pounds and operate hand and small power tools.

Nice to have

• Dental Equipment Manufacturer certification training.
• Certification, diploma, or degree in mechanical, electrical, or small machine repair.

Culture & Benefits

• Collaborative work environment with highly engaged employees.
• RRSP with company matching.
• Paid vacation and personal days.
• Employee Assistance Program resources supporting mental, physical, family, and financial well-being.
• Career growth, training, recognition, referral, and employee appreciation programs.
• Equal opportunity, diversity, inclusion, and accessibility commitments.

Hiring process

• Accommodation is available throughout the recruitment, assessment, and selection process.
• Canadians and permanent residents are given priority.