Field Service Technician - NOTL

Location: Remote field-based work across Niagara-on-the-Lake and surrounding areas, with occasional in-office attendance required for training in Niagara-on-the-Lake and Mississauga. Applicants must be legally eligible to work in Canada.

Salary: CAD 41,340–52,000 per year. Eligible for a bi-weekly car allowance of CAD 254.

Company

Panasonic Canada provides consumer lifestyle technology and smart mobility, sustainable energy, immersive experience, and integrated supply chain solutions.

What you will do

• Travel to customer sites to diagnose, troubleshoot, test, and resolve equipment and software issues.
• Provide onsite service and preventive maintenance for point-of-sale products, security systems, and wireless systems.
• Test equipment modifications, software updates, and system changes remotely and onsite.
• Report equipment performance, quality concerns, programming issues, and technical resolutions to management and support teams.
• Complete work orders, checklists, service documentation, and accurate progress records.
• Train customers on equipment operation, maintenance, and safe use while improving training materials and delivery methods.

Requirements

• College diploma or degree in a technical field.
• 1–2 years of related technical service, field service, or customer support experience.
• Ability to troubleshoot, test, identify root causes, and implement effective technical solutions.
• Strong communication and customer service skills, including explaining technical concepts to technical and non-technical audiences.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Legal eligibility to work in Canada at the time of application.

Nice to have

• A+ certification.
• Network+ certification.
• Salesforce experience.

Culture & Benefits

• Remote field-based work with travel to customer sites.
• Car allowance of CAD 254 paid bi-weekly.
• Technical training and opportunities to stay current with product technologies and service practices.
• Commitment to diversity, equity, inclusion, accessibility, and employee growth.

Hiring process

• Submit a PDF copy of the current resume.
• Automated or artificial intelligence-based tools may assist with sourcing and candidate identification while human decision-making remains in place.
• Only selected candidates will be contacted for an interview.