Technical Account Manager (Microsoft)

Location: Eastern US — Remote; US Citizenship (clearable) is required for roles subject to federal agency clearance requirements.

Salary: $110,000–$190,000 annually.

Company

hirify.global provides Microsoft consulting and managed services to public-sector and commercial organizations, including cloud services, business intelligence, unified communications, and systems management.

What you will do

• Manage assigned managed-services accounts, customer relationships, support interactions, retention, satisfaction, and renewals.
• Oversee IT service delivery, service-level performance, invoicing reports, and timely issue resolution.
• Act as an escalation and contact point for customer technical issues and coordinate escalations with architects, engineers, and consultants.
• Direct customer technical resources and coordinate internal resource assignment and allocation.
• Partner with Account Executives to identify additional service opportunities and add-on sales.
• Manage hourly ad hoc contract work as a project manager and oversee Microsoft FastTrack engagements.

Requirements

• Five years of experience in IT customer account management, IT managed services, or IT project management, preferably in a managed-services organization.
• Experience working in large remote teams and managing multiple complex projects simultaneously.
• Strong customer-expectation management skills and experience providing trusted-advisor-level service.
• Ability to understand complex business requirements, manage priorities, identify escalation needs, and drive issue resolution.
• Knowledge of Microsoft tools and systems, CRM platforms, and helpdesk systems.
• US Citizenship (clearable) is required where federal agency clearance requirements apply; background investigations may cover up to 10 years.

Nice to have

• Bachelor’s degree.
• PMP certification.
• Awareness of current development trends and a demonstrated commitment to continuous learning.

Culture & Benefits

• Remote work within the Eastern US.
• Work on managed-services projects supporting public-sector and commercial organizations.
• Potential work involving federal government agencies and custom solutions that transform business operations.
• Benefits information is provided in the hirify.global Benefits Guide.