Technical Account Associate (HRS)

Location: Remote with flexible living locations within the United States; Chicago office listed at 550 Van Buren. Travel is less than 5%.

Salary: $85,000–$110,000 base annually; estimated total compensation including annual incentive compensation is $97,750–$126,500.

Company

hirify.global works with higher education organizations and academic medical centers to improve organizational effectiveness, implement technologies, create sustainable funding, and deliver better student outcomes.

What you will do

• Support post-implementation hirify.global Research Suite clients and assist Technical Account Managers with portfolio management.
• Serve as a consistent client contact for concerns, priorities, and issue management.
• Drive critical production issues through resolution and coordinate day-to-day support services.
• Monitor deliverables across internal teams, communicate commitments, and escalate risks when appropriate.
• Maintain account documentation, communication repositories, and shared management tools.
• Support client roadmaps, migrations, upgrades, transition meetings, and quarterly client updates.

Requirements

• At least 1 year of experience in project management or client relationship management.
• Strong organization skills and the ability to coordinate multiple stakeholders and priorities.
• Exceptional communication skills with technical, non-technical, and executive audiences.
• Experience with CRM systems.
• Ability to work remotely with flexible living arrangements within the United States.

Nice to have

• Research administration experience.

Culture & Benefits

• Remote work with flexible living locations.
• Less than 5% travel for team events, conferences, and client visits.
• Medical, dental, and vision coverage.
• Wellness programs and participation in annual incentive compensation.