Lead Scheduler

Location: New Brunswick, Canada; Moncton. Hybrid and remote work available.

Company

hirify.global Health Services New Brunswick provides emergency and community health care through Ambulance New Brunswick, the Extra-Mural Program, and NB Health Link.

What you will do

• Manage and direct scheduling staff, including regular status meetings and user support.
• Create, review, and maintain master schedules to ensure timely coverage of vacancies and absences.
• Manage scheduling software issues, upgrades, patches, testing, setup requests, and process changes.
• Coordinate scheduling matters with operations, fleet, air ambulance, human resources, payroll, and external partners.
• Process schedule changes, shift exchanges, time off, training needs, call-outs, and staffing reports.
• Reconcile payroll errors in Telestaff and support accurate reporting of staffing hours.

Requirements

• Post-secondary education in business administration, project management, health sciences, or a related field, or equivalent relevant experience.
• At least 2 years of experience as a scheduler with hands-on scheduling software experience, preferably Telestaff.
• Proficiency with Microsoft Office Suite, especially spreadsheets, word processing, and database software.
• Knowledge of collective agreements, applicable legislation, and governing documents.
• Strong analytical, problem-solving, organizational, communication, presentation, and reporting skills.
• Ability to work independently and collaboratively; understanding of application programming, databases, system design, statistics, and data analysis.

Nice to have

• Leadership experience.
• Bilingualism.

Culture & Benefits

• Permanent, full-time position supporting emergency and community care services.
• Participation in workplace and patient safety initiatives.
• Eligibility for performance-based incentive programs, subject to individual and organizational results.
• Equal-opportunity employment in an environment free from discrimination and harassment.