Bilingual Provider Relations Representative (Healthcare)

Location: Hybrid role based in the Mississauga or Montreal office, Canada

Salary: CAD 25.00–28.00 per hour

Company

Express Scripts Canada, a Cigna company, manages healthcare benefits and claims services for insurers, third-party administrators, governments, providers, and millions of plan members.

What you will do

• Support administrative activities within Provider Relations.
• Review and validate provider agreements, requesting corrections or missing information when required.
• Perform quality assurance checks on individual and team submissions.
• Accurately enter and maintain provider information in the Express Scripts Canada system.
• Process provider modifications and terminations across pharmacy, medical supplies, mental health, vision, and dental services.
• Respond to providers, associations, and software vendors in their preferred language while supporting team deliverables and project work.

Requirements

• Post-secondary diploma or equivalent.
• Two to three years of experience in an office or customer service environment.
• Basic computer and data-entry skills, including Microsoft Word, Excel, Outlook, and Adobe Reader/Writer.
• Strong communication, organization, interpersonal, customer service, quality assurance, and attention-to-detail skills.
• Ability to work independently and collaboratively, follow established procedures, manage changing priorities, and complete repetitive tasks accurately.
• French and English bilingualism is required.

Nice to have

• Knowledge of healthcare or pharmacy benefit administration and claims processing.

Culture & Benefits

• Competitive compensation, benefits, and pension plan.
• Career development and advancement opportunities.
• Innovation- and collaboration-oriented work culture.
• Flexible work options and wellness programs.

Hiring process

• Reference checks and background verification are required before employment.
• An Enhanced Reliability Clearance from the Federal Government is a condition of employment where required for the position.
• AI-powered tools may support video interviews, note-taking, and candidate scoring; hiring managers and the Talent team review the evaluations.