Account Manager (Customer Retention & Upselling)

Location: Remote in Brazil, Argentina, Peru, Chile, or Ecuador; working hours aligned with U.S. business hours.

Company

hirify.global is recruiting for a client seeking an account manager focused on customer retention and expansion revenue.

What you will do

• Manage a portfolio of existing customer accounts and conduct regular account reviews.
• Build relationships with key stakeholders and maintain engaged customer relationships.
• Identify renewal risks and proactively resolve customer concerns.
• Recommend additional products or services through upsell and cross-sell opportunities.
• Coordinate internally to resolve customer issues and maintain accurate CRM records, opportunities, and forecasts.
• Achieve retention and expansion revenue targets.

Requirements

• 2+ years of account management, customer success, or sales experience.
• Strong customer relationship-building, communication, and problem-solving skills.
• Commercial mindset with experience identifying expansion opportunities.
• Experience working with CRM systems.
• Ability to manage multiple customer accounts simultaneously.
• Comfort working against retention and revenue KPIs.

Culture & Benefits

• Full-time remote position.
• Work aligned with U.S. business hours.
• Success is measured through customer retention, renewal rates, upsell and cross-sell revenue, CRM accuracy, and expansion targets.

Hiring process

• Initial screening call.
• Spark Hire video interview and recruiter interview.
• Client interview followed by offer and onboarding.