Account Manager with Italian (E-commerce)

Location: Warsaw, Poland (Bonifraterska 17). Hybrid schedule: 3 days from the office and 2 days from home each week.

Company

hirify.global provides solutions that help e-commerce sellers expand and improve their online sales.

What you will do

• Advise and support high-performing sellers during onboarding and throughout the customer journey.
• Manage and optimize seller performance to help unlock sales potential.
• Convert customers from free trials to paid packages by demonstrating the value of available solutions.
• Identify cross-selling opportunities to improve customer profitability and satisfaction.
• Track customer interactions and actions in CRM tools such as Salesforce and maintain required reports.
• Support company events and contribute to the rollout of new features and programs.

Requirements

• Fully proficient Italian and English.
• Strong communication and client engagement skills.
• Understanding of regular client communication through multiple channels.
• Negotiation skills or a willingness to develop them.
• Ability to work in the hybrid Warsaw office schedule.

Nice to have

• Sales experience.
• E-commerce experience.
• Knowledge of another language.

Culture & Benefits

• Private medical insurance for employees and dependents.
• Multisport cards for employees and families.
• Flexible start time between 8:00 AM and 10:00 AM.
• Two work-from-home days per week within the hybrid model.
• Casual dress code, company events, and additional paid days off through the Anniversary program.