Account Manager (SaaS)

Location: Remote within the United States; candidates must have the full legal right to work in the US. Applications are not accepted from Alaska, California, Colorado, New York, or Washington. The role includes travel of up to 10% for client visits.

Salary: $65K per year, plus commission opportunities.

Company

hirify.global is a SaaS travel platform supporting travel organizers and entrepreneurs worldwide.

What you will do

• Manage and nurture relationships with new and existing B2B clients.
• Serve as the primary contact for client questions and concerns.
• Resolve customer issues and provide proactive, strategic support.
• Identify opportunities to upsell and cross-sell platform features.
• Collaborate with Sales, Customer Support, and Product teams.
• Gather customer feedback to improve product and service delivery.

Requirements

• At least 2 years of experience in B2B account management or customer success.
• Fluent English, with excellent written and verbal communication skills.
• Strong interpersonal, customer service, multitasking, and prioritization skills.
• Ability to work independently in a remote-first, fast-paced environment.
• Full legal right to work in the US is required; visa sponsorship and relocation assistance are not available.
• Willingness to travel up to 10% for client visits.

Nice to have

• SaaS sales or upselling experience.
• Knowledge of travel-industry consumer behavior.
• Experience with HubSpot or other CRM platforms.

Culture & Benefits

• US team members receive employer-covered HDHP medical, PPO dental, and vision coverage options.
• Unlimited paid time off through the Time to Recharge policy and extensive paid family leave.
• Annual Amsterdam program for 2–4 weeks at the company headquarters, with accommodation in hirify.global apartments.
• Eligible employees can work temporarily from another approved location for up to four weeks per calendar year.
• Three paid volunteer days per year and coverage for certain work-from-home equipment.
• Employer-sponsored 401(k) with a 2% company match and a two-week cross-functional onboarding program.