VIP Account Manager (iGaming)

Location: Remote in Brazil or Mexico

Company

hirify.global develops free-to-play social casino and gaming products focused on engaging and accessible player experiences.

What you will do

• Own and proactively manage a portfolio of high-value VIP players as their dedicated point of contact.
• Build long-term relationships by understanding player preferences, behaviors, motivations, and expectations.
• Maintain proactive phone and digital communication, including in-person engagement where appropriate.
• Travel to meet VIP players and strengthen retention and long-term commercial value.
• Monitor player activity, KPIs, and performance metrics to identify churn risks, revenue opportunities, and engagement trends.
• Execute personalized upsell, cross-sell, and re-engagement strategies while collaborating with CRM, Promotions, Product, Payments, and Customer Support teams.

Requirements

• Fluent English with excellent phone-based communication skills.
• Mandatory iGaming experience, ideally in online casino or sportsbook environments.
• Experience as a VIP Account Manager, VIP Host, or in a similar high-touch, revenue-driven role.
• Strong commercial mindset with proven ability to build valuable customer relationships and execute upsell and cross-sell opportunities.
• Comfort working with player data, KPIs, and performance targets while independently managing a portfolio.
• Willingness and flexibility to travel for in-person VIP relationship management.

Nice to have

• Spanish language skills.
• Knowledge of U.S. sports.

Culture & Benefits

• Direct ownership of high-value VIP relationships and their commercial performance.
• Autonomy to design personalized strategies affecting player experience and revenue.
• Opportunity to represent the business in high-trust, relationship-led VIP environments.
• Collaboration with a global and innovative social gaming team.
• Opportunity to help shape and grow a VIP program in a fast-evolving gaming business.