Representative, TEBG SEA Customer Service (Vietnamese Speaker) (Vietnamese)

Location: Taguig, Philippines

Company

hirify.global is an innovation-focused company developing solutions across diverse industries and encouraging curiosity, creativity, and continuous improvement.

What you will do

• Manage customer orders end to end using SAP, Salesforce, and customer portals.
• Maintain customer master data, part numbers, and critical specifications.
• Investigate missed OTIF cases, follow up on delays, and resolve standard to moderately complex order issues.
• Coordinate with customers and internal partners across distribution, quality, transportation, sales, marketing, and operations.
• Handle line stop and AOG situations, support assigned customers, and ensure order flow meets SLAs and KPIs.
• Create basic reports, recommend alternatives for customer needs, and participate in continuous improvement and Lean projects.

Requirements

• Bachelor’s degree.
• At least 1 year of relevant experience in customer service, supply chain, manufacturing operations, logistics, or IT.
• Knowledge of customer service processes, SAP, Salesforce, CRM tools, customer portals, and Microsoft Office.
• Strong attention to detail, numerical accuracy, communication, analytical, and problem-solving skills.
• Proficiency in English and Vietnamese across speaking, reading, writing, and listening is required.
• Ability to work independently, adapt to new systems, and support shift work or Asian time zones when required.

Culture & Benefits

• Work within a culture that values innovation, curiosity, creativity, and diverse perspectives.
• Participate in corporate programs, company initiatives, continuous improvement, and basic Lean projects.
• Support a strong Environmental Health and Safety culture by following safety policies and identifying hazards.
• May support countries with different work calendars and work other Asian time zones or shift hours.

Hiring process

• Applications must include education and work history through a resume or the application fields.
• Applicants must accept the applicable hirify.global terms of use and privacy statement before submission.