CS Support Representative, H&B

Location: Manila, Philippines (hybrid)

Company

hirify.global develops flavors, fragrances, food ingredients, and health and biosciences solutions for healthcare, food, consumer, and industrial markets.

What you will do

• Manage customer sample requests through approved channels such as SFDC.
• Create, validate, and maintain sample orders and invoice-related data in SAP/ERP systems.
• Coordinate with Sales, customers, Planning, Logistics, and Regulatory teams on requirements, lead times, order status, and invoicing.
• Monitor order fulfilment and shipment progress, resolving delays, discrepancies, and documentation issues.
• Provide timely stakeholder updates and support continuous improvement of order management and customer service processes.
• Deliver responsive, professional, and solution-oriented customer support.

Requirements

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer service, order management, or a related function; fresh graduates are welcome.
• Strong business-level English communication skills, written and verbal.
• Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Ability to work independently, collaborate effectively, adapt quickly, and perform in a fast-paced environment.
• Willingness to perform shift work and work in a hybrid setup in Manila.

Nice to have

• Hands-on experience with SAP and/or SFDC.
• Proficiency in English and local languages.

Culture & Benefits

• Fun and positive working environment.
• Career development opportunities.
• Learning and development programs.
• Agile, collaborative, and inclusive workplace.