Customer Service Representative (Thai Speaker)

Location: PH GBS Manila; hybrid setup in BGC required

Company

hirify.global is a global tire manufacturer with approximately 63,000 employees and 48 manufacturing facilities across 19 countries.

What you will do

• Receive and accurately process customer orders throughout the Order-to-Cash cycle.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through customer service and e-ordering platforms.
• Handle first-contact inquiries, track unresolved issues, and follow up according to service standards.
• Enter and resolve claims in the Quality Management module.
• Support basic logistics, billing, pricing, product alternatives, and sales growth activities.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience.
• 1–3 years of experience in customer service, order management, supply chain, or logistics.
• Proficiency in spoken and written Thai is required.
• Strong verbal and written communication, customer service, problem-solving, and attention-to-detail skills.
• Ability to collaborate with logistics, finance, sales, customers, and suppliers.
• MS Office proficiency; ERP, SAP, CRM, or ticketing-tool experience is advantageous.

Culture & Benefits

• Full-time employment.
• Work in a hybrid setup in BGC.
• Work closely with customer service, logistics, finance, and sales functions.