Client Experience Specialist (PropTech)

Location: Manila, Philippines; hybrid arrangement with 2 days working from home

Company

hirify.global develops real estate software that supports thriving communities and improves experiences for property-related businesses and their customers.

What you will do

• Manage a high-volume portfolio of client accounts through a shared Client Success inbox.
• Respond to inquiries, assess needs, resolve issues, and coordinate internal escalations while meeting response SLAs.
• Build trusted client relationships and serve as the primary contact for day-to-day client needs.
• Drive product adoption through proactive outreach, education, onboarding, and ongoing engagement.
• Identify at-risk clients, document retention trends, and partner with internal teams to address concerns.
• Maintain Salesforce records, track interactions, and identify expansion opportunities while collaborating with Product, Support, Sales, Operations, and Professional Services.

Requirements

• Bachelor's degree or equivalent experience.
• 2–5 years of experience in Client Success, Customer Success, Account Management, or Customer Support.
• Excellent written communication, strong organization, multitasking, and problem-solving skills.
• Experience with Salesforce or a similar CRM.
• Customer-first mindset and ability to manage multiple client requests in a fast-paced environment.

Culture & Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Hybrid working arrangement with 2 days working from home.
• HMO coverage with free dependent coverage upon hire.
• 20 annual leaves, including 5 credits convertible to cash.
• Additional benefits available as part of the competitive salary package.