Customer Service Representative, Taste

Location: Manila (Warehouse), Philippines; onsite

Company

Global leader in flavors, fragrances, food ingredients, health, and biosciences, delivering sustainable innovations and technology-enabled flavor solutions for food and beverage brands.

What you will do

• Handle domestic, export, and consignment orders, including order entry, confirmation, invoicing, documentation, and end-to-end delivery follow-up in compliance with SOX policies.
• Track delayed orders through accurate Late Order Report entries and provide updates and corrective actions.
• Respond to customer inquiries and coordinate complaints and escalations with internal stakeholders.
• Coordinate daily delivery operations and follow up with 4PL and 3PL forwarders to ensure timely shipments.
• Handle credit/debit disputes, returns, and approvals while maintaining accurate records in PR1.
• Support process, system, and continuous improvement initiatives and ensure compliance with FSSC 22000, SOX, audit requirements, and government regulations.

Requirements

• Bachelor’s degree in any field.
• At least 3 years of customer service experience in supply chain or manufacturing.
• Experience with domestic and international trade.
• Good knowledge of MS Office tools, SAP, and VLOOKUP.
• Effective communication skills across all levels of the organization.
• Highly collaborative and able to work effectively as part of a team.
• Cross-cultural awareness.

Nice to have

• Proficiency in English and local languages.
• Solutions-driven approach and ability to thrive under pressure.
• Team-oriented and proactive mindset.

Culture & Benefits

• Agile, collaborative, and strategic working environment.
• Professional onboarding process.
• Training opportunities.
• Learning and development programs.
• Inclusive workplace focused on diversity and enabling colleagues to bring their authentic selves to work.