1 день назад
Technical Support Representative 1
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Representative 1 (POS and Client Application Support): Resolves technical inquiries and merchant issues across phone and email channels, with an accent on hardware and software troubleshooting, POS products, and accurate case documentation. Focus on diagnosing connectivity and system problems, recording support data, and applying standardized procedures while working onsite in Quezon City.
Location: Onsite at Vertis North, Quezon City, Philippines; shifting schedules, including weekends and holidays.
Company
provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.
What you will do
- Handle client and merchant technical inquiries through phone calls and email.
- Diagnose hardware, software, operating system, connectivity, and POS-related issues using established systems and tools.
- Resolve support cases for POS products, including dial-up card swipe terminals, using standardized responses and documented procedures.
- Record customer interactions, case details, and required data accurately in CRM, ticketing, and database systems.
- Build knowledge of POS products, policies, customer service procedures, compliance requirements, and association guidelines through ongoing training and online manuals.
Requirements
- High school diploma or equivalent.
- At least one year of technical support experience in a contact center or BPO environment.
- Experience supporting hardware and software troubleshooting, with working knowledge of operating systems and standard troubleshooting procedures.
- Comfort using CRM or ticketing platforms to log and resolve issues.
- Strong verbal and written communication and excellent customer service skills.
- Willingness to work onsite at Vertis North, Quezon City, and on shifting schedules, including weekends and holidays.
Nice to have
- Experience with payment processing systems, POS devices, or similar technology platforms.
- Knowledge of basic networking concepts, including IP configuration and connectivity troubleshooting.
- Exposure to remote access tools and advanced diagnostic platforms.
Culture & Benefits
- Inclusive, global teams focused on collaboration and shared results.
- Ongoing training and opportunities to develop payment technology and POS expertise.
- Work environment centered on client focus, ownership, innovation, empowerment, and continuous improvement.
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