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обновлено 12 дней назад

Technical Support Representative 1 (Payments)

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Technical Support Representative 1 (Payments): Supporting clients and merchants with POS products, payment processing systems, and technical issues across phone and email channels with an accent on hardware and software troubleshooting, documentation, and customer service. Focus on diagnosing connectivity and system problems, recording case data accurately, and resolving issues during shifting schedules in an onsite support environment.

Location: Onsite at Vertis North, Quezon City, Philippines; shifting schedules, including weekends and holidays

Company

hirify.global provides payment technology and client application support for global commerce.

What you will do

  • Handle technical inquiries from clients and merchants through phone, email, and other support channels.
  • Diagnose hardware, software, connectivity, and POS product issues using established systems, tools, documentation, and procedures.
  • Resolve technical support issues for payment products, including dial-up card swipe terminals, while providing standardized responses.
  • Record customer interactions, case details, and required data accurately in CRM, ticketing, and database systems.
  • Build knowledge of POS products, policies, customer service procedures, compliance requirements, and association guidelines through training and online manuals.

Requirements

  • High school diploma or equivalent.
  • At least one year of experience in a technical support role within a contact center or BPO environment.
  • Experience supporting hardware and software troubleshooting, with working knowledge of operating systems and standard troubleshooting procedures.
  • Comfort using CRM or ticketing platforms to log and resolve issues.
  • Strong verbal and written communication skills, customer service skills, and the ability to remain composed under pressure.
  • Willingness to work onsite at Vertis North, Quezon City, and support shifting schedules, including weekends and holidays.

Nice to have

  • Experience with payment processing systems, POS devices, or similar technology platforms.
  • Knowledge of basic networking concepts, including IP configuration and connectivity troubleshooting.
  • Exposure to remote access tools and advanced diagnostic platforms.

Culture & Benefits

  • Inclusive, global teams with opportunities to learn from experienced industry professionals.
  • Ongoing training and access to online manuals for POS products, policies, and support procedures.
  • Opportunities for professional growth in an evolving payments company.

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