Volunteer Services Coordinator

Location: Tufts Medical Center, Boston, United States. Onsite, per diem position requiring at least two weekday shifts from 12pm–8pm, one weekend eight-hour shift between 8am–8pm, and coverage of some holidays.

Pay range: $17.00–$19.40 per hour.

Company

hirify.global provides healthcare services through its medical centers and related care operations.

What you will do

• Coordinate volunteer office activities and provide professional customer service to patients, families, visitors, and staff.
• Greet guests in the hospital lobby, answer inquiries, and identify and address questions or concerns.
• Assist people with disabilities and mobility issues by arranging transportation and services, including locating wheelchairs.
• Answer patient information lines, release information when applicable, and route internal and external calls.
• Report suspicious individuals, activity, and rule violations, using sound judgment in potentially dangerous situations.
• Train new volunteers, maintain accurate information for concierge employees and volunteers, and supervise lobby operations when needed.

Requirements

• High school diploma or GED.
• At least two years of experience in a volunteer office or similar social services environment.
• Ability to stand or walk for extended periods and work shifts between 8am–8pm, including weekends and holidays.
• Ability to multitask, meet deadlines, follow written and oral instructions, and write routine correspondence, emails, logs, and reports.
• Professional composure, sound judgment, courteous telephone manner, strong interpersonal skills, and ability to work across diverse cultures.
• Basic computer skills and proficient reading and writing ability.

Nice to have

• Some college experience.
• Four years of experience in a volunteer office or similar social services environment.

Culture & Benefits

• Flexible scheduling with days and shifts open for discussion.
• Year-round work, including summer months.
• Compensation is determined using experience, education, skills, certifications, and internal equity.
• Total Rewards support health, financial security, and career growth.