Clinic Coordinator - Mon-Fri 11:30am-8pm

Location: 450 Brookline Ave, Boston, MA 02215; 100% onsite. Schedule: Monday–Friday, 11:30 a.m.–8:00 p.m.

Salary: $45,500–$54,400 per year

Company

hirify.global advances cancer research and patient care while providing comprehensive care to diverse patient populations.

What you will do

• Schedule complex oncology appointments across disciplines and monitor scheduling reports for accuracy and resource utilization.
• Perform patient check-in and check-out, triage phone and electronic requests, verify patient identities, print paperwork, and enter verbal orders.
• Coordinate communication among patients, families, providers, leadership, and cross-functional teams.
• Provide exemplary customer service, respond to patient needs, and de-escalate grievances when necessary.
• Recognize emergencies and respond according to standard operating procedures.
• Complete registration, quality improvement, compliance, system upgrade, and patient-use iPad support activities.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Proficiency with technology and complex computer systems.
• Excellent verbal and written communication, organization, problem-solving, critical thinking, and multitasking skills.
• Ability to adapt quickly, take on additional responsibilities, and work effectively in a busy clinic environment.
• Ability to maintain Protected Health Information confidentiality and comply with HIPAA and institutional policies.
• Patient-facing communication skills across in-person, telephone, written, and electronic channels.

Nice to have

• Experience in a customer service setting.
• Experience training new team members.

Culture & Benefits

• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Opportunity to contribute to cancer research, public health programs, and patient-care initiatives.
• Collaboration with Harvard Medical School-affiliated hospitals and other healthcare partners.