Business Operations Associate

Location: London, United Kingdom; on-site

Company

An online car-selling platform connecting private sellers with more than 8,000 dealers across the UK.

What you will do

• Identify operational and commercial improvements across the B2B dealer journey, with a focus on transport and payments services.
• Analyse operational, financial, and product data to diagnose friction, improve customer experience, and reduce cancellations.
• Lead cross-functional projects from discovery through implementation with Sales, Product, Engineering, Marketing, Finance, and external partners.
• Use AI tools and automation to streamline routine workflows and build more efficient operational frameworks.
• Research, test, and implement new post-sale services that increase dealer value, stickiness, and retention.
• Define business cases, success metrics, tracking frameworks, and actionable plans for stakeholders and leadership.

Requirements

• Strong problem-solving skills, high agency, and comfort working autonomously with ambiguous problems.
• Understanding of B2B relationships and empathy for dealer workflows.
• Experience analysing data to identify strategic opportunities and prioritise improvements.
• Proven experience driving cross-functional initiatives or projects from idea through delivery in a fast-moving environment.
• Ability to structure complex operational topics and communicate clearly with leadership and stakeholders.
• Comfort collaborating across Sales, Product, Marketing, and leadership teams.

Nice to have

• Curiosity about emerging AI tools and experience applying them to workflow automation, analysis, or productivity.

Culture & Benefits

• Work in a fast-growing scale-up during a significant phase of growth.
• Operate in a fast-moving, constantly evolving, and intentionally broad role.
• Maintain regular exposure to senior leadership, including the Director of Dealer Services and COO.
• Take ownership of complex problems and implement scalable solutions across the business.