Commercial Operations Associate

Location: London, England, United Kingdom; hybrid workplace. Working pattern: full time, 9am–5:30pm.

Salary: £28,000–£33,000 per annum, dependent on experience.

Company

hirify.global provides digital mental health support and wellbeing resources for young people, including personalised and anonymous access to qualified counsellors.

What you will do

• Support tender capture, evaluation, bid/no-bid decisions, dashboards, forecasting, and tender review meetings.
• Coordinate compliant proposals and written submissions across Sales, Marketing, Product, Finance, Legal, Commercial, and Delivery.
• Monitor tender opportunities, procurement platforms, tender inboxes, clarification questions, and portal submissions.
• Support market engagement activities, Requests for Information, commissioner research, and related documentation.
• Manage Salesforce, commercial tools, tender portals, framework agreements, and Dynamic Purchasing Systems.
• Provide research, analysis, reporting, and support for commercial events and projects, including TenderGPT development with the data science team.

Requirements

• Experience in a fast-paced operational, commercial, sales, coordination, or similar environment.
• Experience managing multiple projects, deadlines, or deliverables and working with senior stakeholders.
• Confidence using business systems and tools such as Microsoft Office, Google Workspace, Salesforce, or similar platforms.
• Understanding of commercial processes, procurement, or tendering; public sector or NHS experience is advantageous.
• Experience coordinating proposals, bids, written submissions, or similar documentation, with strong written and verbal communication skills.
• Degree or equivalent experience; strong organisation, attention to detail, ownership, and ability to work to tight deadlines.

Culture & Benefits

• Values include being Alongside You, Flexible, Compassionate, Committed, and Safe.
• 28 days of annual leave plus public holidays and pension contributions.
• AXA Health Insurance, an Employee Assistance Programme with 24/7 mental health support, and GP consultations.
• Life assurance of up to four times annual salary and Incapacity Income Protection.
• Hybrid/remote working flexibility and access to the Cycle to Work Scheme.
• Inclusive workplace with reasonable adjustments available throughout the recruitment process.

Hiring process

• Recruitment includes robust screening procedures and a DBS check before appointment.
• Reasonable adjustments can be requested for applications, interviews, or job-related tasks.