Customer Service Rep II (Plumbing Products)

Location: Santa Ana, California, United States

Hiring range: $18.40–$24.75 USD per hour

Company

hirify.global develops plumbing products and provides customer service focused on quality, sustainability, and customer satisfaction.

What you will do

• Provide luxury-level technical support to business partners and end users.
• Respond to phone calls, emails, and chat inquiries requiring general or technical product research.
• Document customer interactions accurately in Salesforce Service Cloud.
• Explain company policies and warranty processes with precision and courtesy.
• Partner with technical support specialists, product managers, engineers, sales managers, and other internal teams to resolve complex issues.
• Monitor communication channels, identify customer needs, follow up promptly, and work toward one-call resolution.

Requirements

• High school diploma or equivalent experience.
• At least 3 years of customer service experience or a comparable combination of education and practical knowledge.
• Required experience in a telephone-based customer service role.
• Required prior experience working with plumbing products.
• Proficiency with SAP, Salesforce, and Microsoft Office.
• Availability to work in Santa Ana, California, United States.

Nice to have

• Expert knowledge of Delta product lines.
• Experience with the Genesys phone system.

Culture & Benefits

• Inclusive environment that values diverse perspectives.
• Opportunity to contribute to brand growth, innovation, and company initiatives.
• Work alongside professionals focused on service excellence and product innovation.