Customer Solutions Specialist (Manufacturing)

Location: Onsite at the Blauvelt, NY manufacturing facility, Monday–Friday; approximately 5% travel required.

Salary: $23.00–$25.65 per hour.

Company

Established 150 years ago, the company develops products and smart, connected water solutions for residential and commercial customers worldwide.

What you will do

• Respond to customer inquiries and complaints while delivering timely, effective support.
• Troubleshoot product and parts questions and process warranty forms and FYSP.
• Coordinate parts-related issues with Sustaining Engineering, Reliability, and Technical Services.
• Support vertical customers and create analytical reports on warranty trends.
• Contribute to efficiency, continuous improvement, 5S, Kaizen, and safety initiatives.
• Participate in training and support special projects assigned by management.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience.
• Strong customer service orientation, communication, organization, and time-management skills.
• Ability to multitask, manage competing priorities, and work proactively with minimal supervision.
• Proficiency with Microsoft Office, PC operating systems, and standard business software.
• Must establish employment eligibility and successfully complete background checks, drug screening, and required pre-employment testing.

Nice to have

• Customer service experience in a manufacturing environment.
• Strong analytical and technical skills.
• Experience with cross-functional teamwork and special projects.

Culture & Benefits

• Team-oriented and supportive working environment focused on quality and collaboration.
• Medical and dental coverage and retirement benefits.
• Paid maternity and paternity leave, 10 paid holidays, and paid time off.
• Professional development opportunities and educational reimbursement.
• Fitness reimbursement and employee discount programs.
• Work may include occasional presence on the manufacturing floor with required personal protective equipment.