Pool Regional Technical Support Specialist (Pool Systems)

Location: Remote within the United States, based in Moorpark, California; occasional office attendance is required for training.

Salary: $28.00–$33.00 per hour, depending on experience and qualifications.

Company

hirify.global develops sustainable water solutions, including residential water filtration, industrial water management, and pool products.

What you will do

• Provide phone-based technical support for pool pumps, heaters, filters, and automation systems.
• Guide customers through equipment troubleshooting, diagnosis, and resolution.
• Determine when on-site service is needed and coordinate with field technicians.
• Maintain detailed call logs and service records to track issue resolution.
• Answer product usage questions and advise on maintenance, installation, and performance.
• Collaborate with sales, engineering, product management, and field support.

Requirements

• Experience with hirify.global pool products, including IntelliCenter and IntelliFlo, is required.
• Experience in technical support, preferably with pool systems, HVAC, plumbing, or electrical systems.
• Strong troubleshooting, problem-solving, verbal communication, and customer service skills.
• Ability to assess complex situations and determine appropriate next steps.
• Ability to read and understand technical manuals and schematics.
• Strong attention to detail and organizational skills.

Nice to have

• Bilingual English and Spanish communication skills.

Culture & Benefits

• Remote work arrangement with occasional office attendance for training.
• Monday–Friday schedule from 7:30 a.m. to 4:30 p.m., with flexibility for overtime and seasonal summer schedule changes.
• Paid holidays, vacation, sick time, and parental and caregiver leave.
• Medical, dental, vision, prescription drug, life, and health savings account benefits.
• 401(k) with up to a 5% match starting on the first day, plus tuition reimbursement.