Customer Service Coordinator (Customer Service Liaison)

Location: Holbrook, New York, USA; showroom-based work

Salary: $17–$20 per hour

Company

California Closets provides custom-designed storage and space-management solutions for homes, including closets, entertainment centers, pantries, and home offices.

What you will do

• Schedule customer appointments efficiently and accurately for Design Consultants using the CRM.
• Answer incoming phone calls and emails and address client needs.
• Escalate customer issues and complaints while coordinating resolutions with designers and management.
• Greet showroom visitors, assist with guestbook procedures, and provide refreshments when needed.
• Maintain showroom cleanliness and support opening and closing procedures.
• Communicate with customers about installations, confirmations, return visits, and scheduling accuracy.

Requirements

• 1–2 years of administrative or customer service experience, preferably in construction, home renovation, home improvement, or a luxury brand.
• Polite, clear, and professional client communication skills.
• Ability to perform data entry quickly and accurately.
• Ability to manage schedules independently and work effectively in a fast-paced environment.
• Technical proficiency and ability to learn business systems such as CAD, Epicor, Salesforce, and Microsoft Office.
• An associate degree in business administration or accounting is preferred.

Culture & Benefits

• Medical, dental, and vision health insurance.
• Paid time off, floating holidays, paid holidays, and sick days.
• 401(k) retirement plan with profit sharing.
• Career growth and promotional opportunities.
• Equal opportunity employment and E-Verify participation.