2 дня назад
Supervisor, Credit & Collections
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Supervisor, Credit & Collections (Accounts Receivable): Supervising credit and collections operations for franchise accounts with an accent on delinquency follow-up, reconciliations, cash application, and team performance. Focus on coordinating high-volume AR transactions, resolving account discrepancies, maintaining financial controls, and improving collection processes with Operations, Legal, Finance, and the Hyderabad support team.
Location: Atlanta Support Center, United States; onsite 4 days per week
Company
is a multi-brand restaurant company operating more than 33,300 restaurants across brands including Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC.
What you will do
- Supervise daily credit and collections activities, including follow-up on delinquent franchise accounts.
- Coach and provide performance feedback to Accounts Receivable team members while monitoring workloads, assignments, and productivity metrics.
- Oversee store transfers, payment services, loyalty program support, billing, cash application, unapplied cash, and related AR transactions.
- Review account reconciliations, aging reports, exception reports, subledger activity, and balance sheet reconciliation preparation.
- Resolve franchisee and stakeholder account issues and escalate significant collection concerns and process risks.
- Support workout plans, month-end close, process improvements, automation, system enhancements, operational reporting, and KPI preparation.
Requirements
- Bachelor’s degree in Accounting, Finance, Business, or a related field.
- 5+ years of Accounts Receivable, collections, or related financial operations experience.
- 1–3 years of direct people leadership, lead, or supervisory experience; the role has 2–4 direct reports.
- Experience with account reconciliations, cash applications, customer account management, collections practices, and financial controls.
- Proficiency in Microsoft Excel and ERP systems; Oracle experience is preferred.
- Strong analytical, problem-solving, communication, customer service, relationship management, and cross-functional collaboration skills, including working knowledge of SOX controls and audit requirements.
Culture & Benefits
- Work within a global support center and collaborate with a Hyderabad-based support team.
- Partner across Operations, Legal, Finance, Treasury, and Franchise teams.
- Operate in a high-volume environment focused on accurate and timely AR processing.
- Support established compliance standards, controls, policies, and procedures.
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