Collections Analyst

Location: St. Petersburg, Florida, USA

Company

Brown & Brown provides insurance services, with this role supporting premium accounting operations within Arrowhead Specialty.

What you will do

• Reconcile, maintain, and analyze accounts receivable, suspense accounts, and aging reports.
• Manage outstanding balances and communicate with insureds, agents, internal departments, and collection agencies.
• Apply incoming cash accurately and resolve payment exceptions, unapplied cash, returned payments, and other discrepancies.
• Issue and reconcile premium payments, broker commissions, state taxes, credit refunds, reissues, voids, stop payments, and escheatments.
• Support month-end close, journal entries, account reconciliations, reporting, audits, system updates, migrations, and process improvements.
• Collaborate with Underwriting and Operations, maintain process documentation, escalate control concerns, and provide backup support to teammates.

Requirements

• High school diploma or GED.
• One to three years of related experience and/or training.
• Strong analytical, communication, organizational, and interpersonal skills with attention to detail.
• Ability to investigate and resolve financial discrepancies, prioritize multiple tasks, meet deadlines, and work independently or collaboratively.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.

Nice to have

• Experience with agency management systems.
• Insurance industry background.

Culture & Benefits

• Meritocracy-focused culture that rewards self-starters and customer commitment.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, preferred partner discounts, and additional benefits subject to eligibility.