Collections Analyst (Insurance)

Location: St. Petersburg, Florida, USA

Company

Insurance operations focused on premium accounting, billing, collections, and financial reporting.

What you will do

• Reconcile, maintain, and analyze accounts receivable, suspense accounts, and aging reports.
• Manage outstanding balances, communicate with insureds and agents, and coordinate with outside collection agencies.
• Apply incoming cash accurately and resolve payment exceptions, unapplied cash, returned payments, and other discrepancies.
• Issue and reconcile premium payments, broker commissions, state taxes, credit refunds, reissues, voids, stop payments, and escheatments.
• Support month-end close, journal entries, account reconciliations, audits, system updates, migrations, and process improvements.
• Collaborate with Underwriting, Operations, policy administration, billing, and finance teams while escalating control concerns to leadership.

Requirements

• High school diploma or GED.
• One to three years of related experience or training.
• Strong analytical, investigative, communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and work independently and collaboratively.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

Nice to have

• Experience with agency management systems.
• Insurance industry experience.

Culture & Benefits

• Merit-based culture emphasizing initiative and customer-focused decisions.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and partner discounts.