Associate, Client Service

Location: London, hybrid work arrangement; 18 remote workdays per quarter are available at manager discretion.

Company

hirify.global is a global investment firm with more than forty years of experience delivering solutions to clients and investing partners.

What you will do

• Coordinate client inquiries across fund types and account structures within EMEA.
• Triage, track, prioritize, and respond to multiple requests while meeting service-level agreements and strict deadlines.
• Coordinate accurate responses across investment, accounting, legal, compliance, and other specialist teams.
• Improve and standardize workflows, reduce manual intervention, and enhance turnaround times.
• Support automation, technology, procedures, and data-driven insights that improve service delivery.
• Work with Account Managers on ongoing client service and new client outreach while monitoring client activity, trends, and risks.

Requirements

• 3–5 years of financial services experience in client service or operations, preferably at Associate level.
• Experience managing competing priorities and delivering results under pressing deadlines.
• Strong analytical, problem-solving, communication, relationship management, and collaboration skills.
• Strong attention to detail combined with strategic thinking and sound judgment.
• Familiarity with investment concepts and financial data.
• Experience with CRM and workflow tools such as Salesforce; a bachelor’s degree or equivalent experience is preferred.

Nice to have

• European language skills.

Culture & Benefits

• Hybrid work with 18 discretionary remote workdays per quarter, subject to manager approval.
• Collaborative, open-door culture with an emphasis on inclusion, mutual respect, and diversity.
• Opportunities to build on existing strengths and develop new skills and experiences.
• Work within a global, matrixed organization and a fast-paced EMEA private wealth environment.