Client Services Administrator

Location: Leeds, Milton Keynes or Newcastle Upon Tyne, UK; 4 days in the office. Travel requirement: 5%.

Company

hirify.global is an industrial technology company creating software and connected solutions that link the digital and physical worlds across construction, geospatial, government, transportation, and other sectors.

What you will do

• Consult on, plan, and coordinate client training sessions for software solutions.
• Manage training enquiries and concerns from clients by phone and email.
• Advise clients on suitable training solutions and support ongoing customer satisfaction.
• Document training activity, monitor success, transfer support, and evaluate feedback.
• Record customer communications accurately in Salesforce.
• Share customer issues and training-record updates with support, training, sales, and other internal teams.

Requirements

• At least 2 years of experience in a fast-paced, detail-oriented administrative role.
• Strong organisational skills for managing multiple training delivery calendars.
• Confident approach to customer contact and client communication.
• Excellent time management and ability to meet delivery deadlines.
• Excellent verbal and written communication skills.
• Availability to work 4 days in a UK office in Leeds, Milton Keynes, or Newcastle Upon Tyne.

Nice to have

• Experience working in a training setting.
• Experience working in a software business.

Culture & Benefits

• Purpose-driven work focused on improving productivity, quality, safety, and sustainability.
• Collaborative and supportive working environment.
• Culture that encourages initiative, ownership, and entrepreneurial thinking.
• Values centered on belonging, growth, and innovation.

Hiring process

• Submit an online application through the posting.