Customer Onboarding Executive

Location: Global Telematics Hub, Arden Square, Crewe, England, United Kingdom. Working hours are Monday–Friday, 8:30am–5:00pm.

Company

hirify.global provides fleet and connectivity solutions, including fuel cards, telematics, telecoms, insurance, vehicle leasing, EV charging, business energy, and expense management.

What you will do

• Call newly acquired customers and provide a high-quality onboarding experience.
• Coordinate checklists for the installation and activation of telematics devices.
• Deliver systems training and set up business software reports.
• Identify upsell and cross-sell opportunities across the hirify.global Group.
• Work across departments to resolve customer challenges.
• Maintain business systems and CRM records.

Requirements

• Experience in customer service, account management, or desk-based sales is preferred.
• Computer literacy, including Microsoft Office and business CRM platforms such as Salesforce.
• Practical problem-solving skills in an operations environment.
• Ability to manage workload and support reporting.
• Strong interpersonal, relationship-building, and teamwork skills.
• Self-motivated approach and focus on achieving company goals.

Culture & Benefits

• Inclusive workplace with networks supporting LGBTQ+ inclusion, cultural diversity, women’s empowerment, mental health, neurodiversity, and disability inclusion.
• Female health, pregnancy loss, fertility treatment, and endometriosis support policies.
• Mental Health First Aiders and disability support.
• Payroll giving and matched funding schemes.
• Community, charity, volunteering, and employee network initiatives.