Administrative Assistant (Call Center)

Location: Madison, WI, United States — on-site

Salary: $20.00 per hour, with 32–40 hours available per week

Company

Mad City Windows and Baths, backed by hirify.global, is a rapidly growing remodeling company expanding services across the United States.

What you will do

• Plan and coordinate call center activities that support positive employee morale.
• Maintain schedules, approved time off, job titles, personnel changes, and other administrative records.
• Audit inbound call records and submit eligible leads to the appropriate lead sources.
• Manage office supply inventory, including ordering and restocking.
• Support onboarding by preparing materials, completing system-related administrative tasks, and organizing new-hire documentation.
• Update call center TV content and track Google reviews by market.

Requirements

• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office applications.
• Ability to learn and navigate multiple software platforms and internal systems.
• Ability to work independently, take initiative, and complete tasks.
• Strong problem-solving, judgment, and corporate communication skills.
• Ability to handle employee and business information with discretion and confidentiality.

Culture & Benefits

• Full-time schedule with 32–40 hours available per week.
• Competitive base pay of $20.00 per hour, commensurate with experience and skills.
• Collaborative workplace with professional and supportive colleagues.
• Opportunity to grow and develop within a rapidly expanding remodeling company.
• Equal-opportunity workplace committed to diversity and inclusion.