Senior Account Executive (CPaaS)

Location: Remote, United States. Approximately 30% travel is anticipated for customer and team meetings. The role is open to candidates outside California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

Salary: $132,192–$183,600 annually, depending on location, skills, experience, and other permissible factors. The role may also include commissions and equity eligibility.

Company

Twilio provides cloud communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Acquire new customers and manage quota responsibility for incremental Account Contract Value.
• Prospect, develop pipelines, and close competitive sales cycles for Messaging, Voice, and Email solutions, including SMS, MMS, WhatsApp, and other messaging products.
• Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
• Develop contracts with Finance, Legal, Pricing, and Operations while balancing customer and business requirements.
• Build territory strategies, sales plans, forecasts, and financial models across multiple deals and priorities.
• Partner with sales, services, product, carrier relations, finance, and solutions engineering teams while representing customer needs.

Requirements

• Eight years of full-cycle sales experience, including at least three years managing or leading highly analytical products or solutions.
• Direct experience selling technical SaaS or CPaaS products and closing business in the cloud communications platform market.
• Experience with outbound prospecting, greenfield account development, QBR strategy, and territory penetration.
• Technical solution-selling experience with business and technical decision-makers, including enterprise and scale customers.
• Strong analytical account development, forecasting, financial modeling, communication, and relationship-building skills.
• English communication skills and a Bachelor’s degree or equivalent experience.

Nice to have

• Experience with telecom companies, CPaaS, SMS aggregators, carriers, or global communications platforms.
• Expertise in quantitative industries such as DevOps, fintech, advertising optimization, investment banking, security, or commodity trading.
• Software, SaaS, CPaaS, or PaaS selling experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, personal time off, and paid parental leave.
• Generous time off, wellness leave, and parental leave, with offerings varying by location.
• Opportunities to collaborate across a globally inclusive organization and support community volunteering and donations.

Hiring process

• Applications are accepted on an ongoing basis.
• Artificial intelligence may assist with hiring process efficiency, but hiring decisions are made by Twilio employees.
• A formal interview process is required.