Patient Portal Service Desk Agent I

Location: US - National

Company

hirify.global provides technical support services for patient portal users and related healthcare technology systems.

What you will do

• Provide day-to-day technical support for hardware and software-related systems.
• Respond to users by phone, chat, and email, using qualifying questions and remote applications to diagnose issues.
• Resolve basic IT issues during calls or document and escalate unresolved problems to the application support team.
• Record requests, incidents, investigations, and resolutions accurately in ticketing systems.
• Follow HIPAA and client notification policies while participating in team meetings and assigned corporate projects.

Requirements

• Excellent written and verbal customer service and communication skills.
• Proficient English required to support clients.
• Ability to learn new software quickly, use strong typing skills, and apply problem-solving skills to repetitive tasks.
• Strong attention to detail, organization, and ability to work independently and collaboratively.
• Ability to work nights and weekends depending on the assigned shift.

Culture & Benefits

• Full-time employment.
• Ability to travel up to 5% of the time.
• Participation in team meetings and corporate initiatives.
• Inclusive equal-opportunity workplace.