Sr. Technical Analyst (Healthcare IT)

Location: Fully on-site in Palo Alto, California; the role is associated with Mountain View, California. Occasional travel of approximately 5% may be required, with additional travel during initial training and onboarding.

Base salary: $80,000–$110,000 annually, plus an annual incentive bonus.

Company

hirify.global develops medical products and therapies used in hospitals, clinics, and home healthcare settings.

What you will do

• Manage and support hirify.global Care Communications Solutions on-site at an assigned hospital.
• Provide customer support, resolve technical issues, and assist with hardware and software deployments.
• Coordinate device provisioning, technical planning, validation, upgrades, and testing of new features.
• Maintain and edit hospital directory data in the Web Admin portal.
• Build end-user relationships, support adoption and retention, and collaborate with hospital and hirify.global stakeholders.
• Track issues, identify process improvements, deliver staff training, and create customer presentations.

Requirements

• Bachelor’s degree or at least 3 years of equivalent education and applicable experience in healthcare or IT in a customer-facing role.
• Experience supporting and resolving computer hardware and software issues; healthcare point-of-care solution experience is preferred.
• Excellent interpersonal and verbal communication skills, including the ability to work with nurses, physicians, and point-of-care support staff.
• Ability to work independently and collaboratively with a proactive, self-driven approach.
• Ability to lift 25–30 lbs.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Knowledge of wireless communication systems, integrations, and protocols.
• Experience with healthcare point-of-care solutions.

Culture & Benefits

• Mission-driven healthcare environment focused on saving and sustaining lives.
• Medical and dental coverage beginning on the first day, plus life, disability, and travel accident insurance.
• 401(k) retirement plan with employee contributions and company matching, ESPP, and flexible spending accounts.
• Paid holidays, 20–35 days of paid time off based on length of service, family and medical leave, and paid parental leave.
• Educational assistance, commuting and childcare benefits, employee discounts, and an employee assistance program.