Customer Service Representative (License required)

Location: Tampa, FL; complete in-office training, followed by 80% on-site and 20% off-site work at 5445 W Cypress St.

Salary: $29.28–$34.24 per hour ($59,000–$69,000 annually), with additional differentials of 10% for evening shifts and 20% for weekends.

Company

hirify.global is one of the largest auto insurers in the United States and a member of the Berkshire Hathaway family of companies.

What you will do

• Handle incoming calls, messages, billing questions, and policy updates.
• Guide policyholders through coverage needs and recommend suitable options.
• Resolve customer concerns and deliver a positive service experience.
• Maintain knowledge of hirify.global products and identify cross-selling opportunities.
• Improve customer satisfaction through clear and empathetic interactions.

Requirements

• At least 2 years of customer-facing experience; 3 or more years preferred.
• Active Personal Lines or Property & Casualty license required.
• High school diploma or GED required; college degree preferred.
• Strong customer service, interpersonal, problem-solving, empathy, prioritization, and multitasking skills.
• Availability to work evenings, weekends, and holidays.
• Experience in high-volume call centers with KPIs and measurable goals is preferred.

Culture & Benefits

• Health and wellness benefits begin on the first day, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrues immediately, with 13 paid holidays annually.
• 401(k) plan with up to a 6% company match and immediate vesting.
• Upfront tuition assistance of up to $5,250 annually.
• Licensing, continuing education, eLearning courses, mentorship, and professional development programs are provided at no cost.
• Inclusive and collaborative workplace with additional off-site work options under hirify.global Flex guidelines.