Customer Experience Advocate (Life Insurance)

Location: Remote in Nebraska, United States

Salary: $41,600–$45,000 per year

Company

hirify.global provides life insurance and related financial products and customer support services.

What you will do

• Assist customers by phone, email, and chat while navigating policy details and researching products.
• Document and resolve requests involving account information and updates.
• Educate customers about digital tools and self-service options.
• Meet or exceed call center, team, and individual performance goals.
• Identify and escalate trends and opportunities to improve customer experience.

Requirements

• At least 2 years of customer service experience in a fast-paced environment.
• High school diploma.
• Excellent written and verbal communication, active listening, and confident conversation management.
• Ability to navigate multiple computer systems, learn new programs quickly, and adapt to technology changes.
• Strong decision-making, time management, organization, attention to detail, and problem-solving skills.
• Ability to work remotely from Nebraska and work flexible shifts.

Nice to have

• Experience in the annuity, retirement, or finance industry.
• Relevant training or certifications.

Culture & Benefits

• Full-time remote workplace.
• Fast-paced customer experience environment focused on accurate and professional service.
• Minimum internet performance standards may apply.
• Artificial intelligence tools may support parts of the hiring process, while final decisions remain with humans.