Bi-Lingual Licensed Customer Service Representative (Insurance)

Location: Kendall, Florida; onsite office environment

Starting pay: $23.00–$25.50 per hour, based on experience.

Company

hirify.global provides membership, travel, insurance, financial services, and roadside assistance to members and customers across the United States and its territories through AAA and affiliated brands.

What you will do

• Support members with insurance policy questions, payments, renewals, coverage changes, billing, and applications.
• Prepare insurance quotes, apply underwriting rules and eligible discounts, complete sales, and identify cross-sell opportunities.
• Process initial, installment, lapse, reinstatement, and membership payments.
• Handle complaints, retention calls, delinquent accounts, late premiums, reinstatements, and cancellations.
• Promote insurance, membership, financial, credit card, Travel, and Life products and refer customers to agents when appropriate.
• Support office events and community activities that increase product awareness and insurance revenue.

Requirements

• High school diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain required state licenses and appointments.
• Knowledge of insurance terminology, regulations, underwriting procedures, and sales compliance guidelines.
• Ability to process monetary transactions, perform calculations, maintain accurate records, and use insurance or membership systems and Microsoft Office.
• Ability to work independently and in a team, make outbound service calls, and perform effectively in a high-volume customer service environment.

Culture & Benefits

• Monday–Friday schedule from 8:30 a.m. to 5:30 p.m., plus Saturday from 9:00 a.m. to 1:00 p.m.; four weekday hours may be taken off or paid as overtime.
• Willingness to work irregular hours, including weekends, holidays, and community events.
• Medical, prescription, dental, vision, HSA, FSA, disability, life, critical illness, accident, and pet insurance options.
• 401(k) plan with company matching and additional company contributions.
• Paid time off, company holidays, mental health and floating holidays, volunteer day, and paid parental, bereavement, jury duty, and military leave.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Complete Customer Service, Insurance, and Membership training within six months of hire.
• Employment offers require consent to a background and drug screen based on position requirements.