Remote P&C Licensed Insurance CSR

Location: Remote within the USA. Full-time remote call center work; temporary reporting to a designated ACG facility may be required for connectivity or service-level issues if located within 50 miles of an office. Training runs Monday–Friday, 9:00 AM–5:30 PM EST, followed by production schedules primarily from 12:30 PM–9:00 PM EST with Saturday rotations.

Compensation: $21.75/hour starting rate, plus bonuses and sales incentives. Overtime is paid at 1.5x the hourly wage. Fully paid training and a $1,000 sign-on bonus may be available to new ACG applicants with a licensed P&C background.

Company

AAA The Auto Club Group provides membership, travel, insurance, financial services, and roadside assistance to members and customers across 14 states and two U.S. territories.

What you will do

• Provide insurance quotes using applicable underwriting rules, business rules, and discounts, and complete sales.
• Rewrite and reinstate policies and process applications, endorsements, coverage changes, and address changes.
• Accept payments and perform related monetary transactions.
• Handle inbound inquiries and outbound follow-up calls concerning premiums, billing, cancellations, ratings, and coverage.
• Assist agents and other customer interaction centers with technical and business-related service issues.

Requirements

• High school diploma or GED.
• Experience providing customer-focused service in a high-volume environment.
• Ability to navigate Windows and multiple information sources and applications.
• Experience performing monetary transactions and cross-selling.
• Current Property & Casualty Insurance license required; state membership licenses may also be required.
• Ability to work remotely from the USA and work extended or irregular hours, including weekends and holidays.

Nice to have

• College coursework, certification, or equivalent continuous learning.
• Experience managing concurrent customer interactions across chat, voice, and email.

Culture & Benefits

• Medical, prescription, dental, vision, HSA, FSA, and employee assistance benefits.
• Company-paid life insurance, disability coverage, and optional supplemental insurance programs.
• 401(k) with company matching and additional company contributions.
• Paid time off, paid holidays, mental health and floating holidays, volunteer leave, and other paid leave programs.
• Tuition assistance, professional certification reimbursement, career development opportunities, complimentary AAA membership, and adoption assistance.

Hiring process

• Training begins October 12, 2026; attendance and successful completion are required for continued employment.
• Employment is subject to background and drug screening.