Customer Service Agent (Insurance)

TL;DR

Customer Service Agent (Insurance): Managing insurance policy updates and customer retention for a high-growth AI-driven platform with an accent on resolving complex service requests and maintaining policyholder satisfaction. Focus on handling inbound calls, processing policy changes, and actively finding solutions to retain customers at risk of cancellation.

Location: Must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA

Salary: $19 – $21 per hour

Company

hirify.global is an AI-powered platform that simplifies the management of physical assets like cars and homes, serving over 5 million customers with insurance, maintenance, and repair services.

What you will do

• Respond to inbound calls from existing insurance policyholders.
• Process service requests including vehicle/driver updates and lienholder information.
• Address customer inquiries regarding coverage, benefits, and policy modifications.
• Work to retain policyholders by identifying solutions for those at risk of cancellation.

Requirements

• Must reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA
• 2+ years of experience in a call center environment.
• Ability to multitask and manage competing priorities.
• Passion for helping customers and solving problems.
• Willingness to obtain a P&C insurance license within 60 days of starting.

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• 401(K) plan with employer matching.
• Flexible scheduling options (5-day/8-hour or 4-day/10-hour workweeks).
• Ongoing training and mentorship from leadership.
• Remote work environment with provided equipment.