Customer Service Advisor (German)

Location: Remote in Bulgaria after an initial one-week training period in the Varna office

Company

Leading outsourcing/BPO company providing customer support services.

What you will do

• Provide customer service to German-speaking customers via voice and email.
• Handle enquiries, technical and billing issues, product complaints, and required escalations.
• Document customer interactions accurately in relevant systems.
• Follow quality standards, consumer safety requirements, GDPR procedures, and established processes.
• Maintain product knowledge, represent the brand professionally, and identify sales and cross-selling opportunities.
• Share recurring customer issues and insights to support continuous improvement.

Requirements

• German proficiency at C1 level.
• English proficiency at B1 level.
• Strong communication, problem-solving, troubleshooting, and complaint-handling skills.
• Technical understanding and confidence using customer service systems and processes.
• Attention to detail, independence, and ability to follow established procedures.
• EU citizenship or appropriate eligibility to work in Bulgaria.

Culture & Benefits

• Full-time employment with base salary, performance bonuses, sales bonuses, and a signing bonus.
• Remote working model after onboarding requirements are completed.
• Health insurance through Generali and monthly meal allowance.
• Multisport and/or Coolfit cards and access to a learning platform.
• Relocation support for eligible EU candidates, including a monthly accommodation allowance for three months and transportation support.
• Guidance and tools for professional development in a positive team environment.