Customer Support Associate with Swedish & English

Location: Onsite from the Sofia office, Bulgaria; Monday to Friday, 10:00–19:00. Relocation support is available for eligible candidates moving to Sofia.

Company

Digital engineering and business process services covering artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Handle inbound customer inquiries through phone, email, chat, and other supported channels.
• Assist with top-ups, SIM activation, roaming usage, account questions, and other service-related requests.
• Resolve customer concerns efficiently and aim for first-contact resolution.
• Document customer interactions accurately and follow established procedures.
• Provide clear, professional, and empathetic customer support without sales or upselling.

Requirements

• Swedish at minimum B2 level.
• English at minimum B2 level.
• Undergraduate, graduate, postgraduate education, or equivalent.
• Strong verbal and written communication skills.
• Good computer skills and the ability to work with multiple systems.
• Availability Monday to Friday from 10:00 to 19:00.

Nice to have

• Previous experience in customer service, BPO, telecommunications, or a similar environment.
• Experience with CRM or ticketing systems.
• Strong problem-solving skills and a customer-focused mindset.

Culture & Benefits

• Additional health insurance.
• Food vouchers.
• Paid training and onboarding.
• Structured training and ongoing support in an international environment.
• Performance-based bonuses.