French Customer Experience & Tech Support Advisor (Flexible Hours)

Location: Onsite in Sofia, Bulgaria. Monday to Sunday, between 10:00 and 19:00, with 6- or 8-hour shifts.

Company

hirify.global provides customer experience and technical support services for leading consumer technology brands.

What you will do

• Provide customer support by phone and email in French and English.
• Assist customers with product setup and smart technology devices.
• Troubleshoot connectivity and basic technical issues.
• Deliver a consistent and positive customer experience.

Requirements

• French proficiency at B2 level required.
• English proficiency at B2 High or C1 level required.
• Excellent communication and customer service skills.
• Interest in technology and consumer electronics.
• Positive attitude and willingness to learn.
• Availability to work from the Sofia office.

Nice to have

• Basic knowledge of Wi-Fi, mobile devices, or connectivity.

Culture & Benefits

• Permanent employment contract.
• Fully paid training and employer-sponsored professional certifications.
• 21 days of paid annual leave.
• Additional health and life insurance, plus meal vouchers.
• Company-paid lunch in the office three days per week.
• Modern office, supportive colleagues, international environment, and career progression opportunities.