Customer Support Associate with Danish & English

Location: Onsite from the Sofia office, Bulgaria. Monday to Friday, 09:00–18:00, with rotational shifts based on operational requirements. Relocation support is available for eligible candidates moving to Sofia.

Company

hirify.global provides customer experience management and customer support services for clients worldwide, including telecommunications providers.

What you will do

• Handle inbound customer inquiries by phone, email, chat, and other supported channels.
• Assist with top-ups, SIM activation, roaming usage, account questions, and other service-related issues.
• Resolve customer concerns efficiently and pursue first-contact resolution.
• Document customer interactions accurately and follow established procedures.
• Provide professional, clear, and empathetic support without sales or upselling.

Requirements

• Danish at minimum B2 level.
• English at minimum B2 level.
• Undergraduate, graduate, postgraduate education, or equivalent.
• Strong verbal and written communication skills.
• Good computer skills and the ability to work with multiple systems.
• Availability for the required onsite schedule in Sofia.

Nice to have

• Previous experience in customer service, BPO, telecommunications, or a similar environment.
• Experience with CRM or ticketing systems.
• Strong problem-solving skills and a customer-focused mindset.

Culture & Benefits

• Competitive salary and performance-based bonuses.
• Additional health insurance and food vouchers.
• Paid training and onboarding.
• Structured training and ongoing support for customer service, communication, and technical troubleshooting development.
• International work environment supporting voice and non-voice customer service.