German Speaking Technical Support Analyst

Location: Sofia, Bulgaria; hybrid working model with 1–2 days per week in the office

Company

hirify.global is a family-owned German company with more than 100 years of history and around 20,000 employees worldwide, operating in the automotive and solar industries.

What you will do

• Support users by phone and through ticketing systems.
• Troubleshoot technical issues and provide timely solutions.
• Manage and update support tickets accurately.
• Monitor recurring issues, escalate when needed, and support major incidents.
• Help maintain service quality, KPIs, and SLAs.
• Collaborate with teammates and help guide junior colleagues.

Requirements

• German and English at B2 level or higher.
• At least 2 years of experience in customer support, service desk, or help desk roles.
• Good knowledge of Windows, MS Office, VPN, antivirus, and internet applications.
• Strong communication, problem-solving, teamwork, and service-oriented skills.
• Proactive, technically curious, and motivated to learn.

Nice to have

• Experience with ServiceNow, JIRA, BMC Remedy, or similar support tools.

Culture & Benefits

• Flexible hybrid working model with remote-work options.
• Modern, sustainable office in Sofia with parking and secure bicycle storage.
• Supportive, diverse, and highly skilled international team.
• Opportunity to help build processes and shape Business Service Centre operations.
• Down-to-earth, appreciative, inspiring, and innovative values-driven culture.