Music Streaming Platform Customer Expert with French and English

Location: Remote anywhere in Bulgaria; a valid EU work permit is required to work in Bulgaria.

Company

Customer support services are provided for Spotify, a global music streaming platform with more than 422 million monthly active users across 180+ countries.

What you will do

• Provide non-voice support through email and chat.
• Answer how-to and frequently asked questions from platform users.
• Assist with account management and payment-related issues.
• Guide users through troubleshooting steps with patience and clarity.

Requirements

• French at C1 level.
• English at C1 level.
• Valid EU work permit required for work in Bulgaria.
• Availability for flexible shifts, including weekends.
• Previous customer service experience is helpful but not required.
• Strong communication and problem-solving skills.

Culture & Benefits

• Permanent contract and long-term employment.
• Fully remote training and work from Bulgaria.
• Additional health and life insurance, 21 days of paid annual leave, and food vouchers.
• Partially covered Multisport card, performance bonuses, and career growth opportunities.
• Digital onboarding and contract signing, learning platforms, certification support, employee events, and 24/7 psychological support.
• Inclusive, multicultural, and collaborative international environment.